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Terms & Privacy

General

Welcome to the Rubiphito Dressage Website Terms & Conditions.  Your use of this Website is governed by the Terms & Conditions set out below.  By using any part of this Website, and/or placing and order on the Website you agree to be bound by the Terms and Conditions.

Rubiphito Dressage is the supplier of the goods and our address is Mulberry House, Wand Lane, Hensall , East Yorkshire DN14 0RF.

By accessing the website, its search function and shop you are subject to the following Terms & Conditions, which may be modified at any time, without prior notice. It is your responsibility to ensure you are familiar with this document, and by ticking the box on the shopping basket page you are verifying you understand this.

 

Pricing

All goods are priced in British Pound Sterling including VAT at 20%.  All prices advertised are subject to change

 

Privacy

We fully appreciate your right to privacy on the internet and will not disclose your name, address or any other contact details to third parties, unless we have your express permission.  The only exception being if we are required to by law. Subject to the data protection act.

 

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Intellectual Property

In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplies to you or which appears on the Rubiphitodressage.co.uk site.

 

Goods & Services

By ordering a product online, it is subject to availability and confirmation of the order price by us.  Alternatives may be ordered in an item is unavailable.  Dispatch times may vary according to availability and a re limited to Mainland UK, we are not responsible for any delay in delivery occurring due to postal delays or force majeure.  Rubiphito Dressage is entitled to refuse any request made by you.  If your order is accepted we will inform you by emailing you or by phone call or text message.  When shopping with Rubiphito dressage you undertake that all details you provide to us requesting goods or services (or bids made at auction) are true and accurate, that your are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of the goods, services or bid.  It is your responsibility to inform us of any changes to these details as soon as possible.  All prices advertised are subject to change. You have the right to cancel your order in writing within 7 days (by post or email) and the goods must be returned at your own expense and in saleable condition.

 

Returns

Any items returned must be received within 7 days of receipt.  Items must be returned in a clean and unused condition, in the original packaging and with the labels attached.  We ask that you inform us by email or  post, we will send you a return code and return address, write the return code on the outside of the packaging and return the product to us at your expense for a full refund less carriage charges.  Items returned must be insured by the sender as we cannot take responsibility for any items lost or damaged in the post.

You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed.  We will normally refund using the same payment method that you used to purchase the goods.  This does not affect your statutory rights.

Any 'off the shelf' boots that are returned where the customer has provided their own measurements and the sizing is incorrect or the customer returns the boots for any other reason other than if the product is faulty or damaged will incur a 20% re-stocking fee . Any 'made to measure' boots that are returned where the customer has provided the measurements or the customer returns the boots for any other reason other than if the product is faulty or damaged will incur a 40% re-stocking fee. (re-stocking fee is a % of the purchase price) The customer is also responsible for packing and postage costs. Boots must be returned by a tracked courier service.

 

Boot Fitting Service

We are able to provide a fitting service at your place or ours. A small charge will be incurred for mileage costs if you wish us to visit your yard. Please contact us if you require this service. We can also offer discounts if group purchases are made ie: Riding Clubs, Dressage Groups or a group of friends from a yard. Please contact us to discuss.

 

Ordering Information

Download our order form.

Download our fitting guide.

We recommend you take your measurements in the afternoon, wear breeches and socks that you normally ride in. You will need someone to help you take your measurements as you cannot do this accurately yourself (trust me - i've tried!)

Please enter your measurements in the comments field when completing your order.

  1. Your usual UK shoe size
  2. Calf measurement over breeches at the widest point . (No. 7 on diagram)
  3. Height measure on the outside of the leg from the floor in line with the ankle bone up to the middle of the knee cap. The leg needs to be slightly bent to mimick the riding position. In taking the height measurement this way, the dropping of the boots is taken into account. (No. 6 on diagram)
  4. Top - this measurement is take just below the knee cap around the back of the knee. Breeches must be pulled smoothly. (No. 8 on diagram)

Please do not hesitate to contact us if you need any help or more information.

Once we have received your measurements we will contact you either by phone or email to decide whether you are or would like 'off the shelf' or 'made to measure' boots.

Please allow the following times for delivery - 3 weeks 'off the shelf' 8-10 weeks 'made to measure'.

Disclaimer

Any trade marks/names as may be featured on the Rubiphito Dressage website are owned by the respective trade mark owners and Rubiphito Dressage claims no association, alliance of affiliation with them.  Where a trade mark (brand name) is referred to it is used to describe or identify the products.

 

Maintenance

Our web development company may occasionally be required to carry out maintenance on our website and online shop which could result in short periods of unavailability.  This is necessary sometimes in order to implement changes and upgrades. 

Rubiphito Dressage have the right at its discretion at any time and without notice, to amend, remove or vary any of the content which appears on any page of the Rubiphito Dressage website.

 

Governing Law

Your use of this Website and any purchase by you of any goods from Rubiphito Dressage shall be governed by English law and the parties here to submit to the exclusive jurisdiction of the English Courts.

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